Fault Reporting

BEST Customer Service Fault Reporting is available between 8am - 10pm EST Monday to Friday and is also available 9am - 5pm EST Saturday to Sunday. Please report any service or line fault immediately to Primus Customer Service Centre. The Consultant will ask the following questions of you:

• Is the fault affecting all of your lines/some of your lines/one line?
• Is the fault affecting your incoming calls?
• Is the fault outbound and is it a long distance call?
• Is the fault affecting your calls within Australia?
• Is the fault affecting calls internationally?
• Is the fault on your incoming or outgoing calls?
• Do you pay rental on your handset?
• Have you changed your handset lately?
• Are you hearing a recorded voice? If so, what does it say and what company is it from.

Knowing the answers to these questions before you call, it will help pinpoint and provide a speedy solution to the problem.