Broadband

BEST Internet & Telecom Pty Ltd
ABN 18 127 715 360

Sales 1300 85 2378
Customer Service 1300 85 2361
Fax 1300 85 2379

Broadband plans provided for Bartercard customers are designed for "business" use. Plans are are available in two flavours, eg. PAYG + excess or Flat Rate.

PAYG plans

Speed (download/upload)	Included data (Mbytes)	Monthly rate	Excess cap (15c/Mbyte)
256/64	200	T$29.95	$50
512/128	500	T$49.95	$50
512/512	1,000	T$79.95	$100
1500/256	1,000	T$84.95	$100

The monthly access fee is prepaid in Bartercard trade dollars for either 1, 2 or 3 year. When included data is exceeded, excess is calculated at 15c per Mbyte and is billed monthly in arrears, with no Bartercard trade component.

Flat rate plans

Speed (download/upload)	Included data (Mbytes)	SOHO grade^*1	Business grade^*²
256/64	15,000	$70	N/A
512/128	25,000	$90	N/A
512/512	35,000	$170	$300
1500/256	35,000	$170	$300
8192/384	35,000	$200	$450

*1	SOHO plans are design for us in a home office/small office environment.
*2	Business Grade plans include an "uplift" on service response in the unlikely event of failure and are intended for use in heavier use environments, as well as those requiring low latency services, eg. for use with VoIP, terminal server and other time sensitive applications. Business Grade also include reverse DNS to enable operation of a mail server.

Flat Rate plans are billed quarterly in advance and include a 50% Bartercard trade component on a Continual Supply Agreement, approved by Bartercard. All rates are inclusive of GST and a valid ABN number is required for application. Usual credit assessment applies to all applications as a Commercial customer.

Hosting

Where requested, we can provide backup MX and DNS hosting in the above packages at no extra charge.

Activation

The charge to activate broadband is $299 with hardware, or $149 without hardware, eg. BYO modem. Activation charges DO NOT have a Bartercard component. Where hardware is provided a single port ethernet/USB modem is included as well as 1 in line filter. Additional filters cost $16.50 per outlet or $22.50 for a splitter. Delivery is included in the price as well as professional remote installation of DSL hardware by technical support staff over a phone call.

Relocation

If relocating, the following charges apply. $55 exit if transferring the active address within 6 months of its initial or last activation, whichever is more recent. Additionally, activation of ADSL at new premises is $109. There is no option to recontract to avoid these fees, as these are pass-through charges by our upstream carrier (on which we make no margin).

Cancellation / Termination

One month's notice in writing is required to terminate the agreement, with the following charges applying:

Where the initial contract has not yet expired, the balance of the agreement; and
if less than 6 months has been served $55 + above.

The $55 fee is payable in cash. The Bartercard Trade dollar / cash ratio on other fees is per the above tariff.

Current as at 25th September 2007.